Professional Experience

LTI - Larsen & Toubro Infotech

Software Engineer, Engineering Services October 14, 2016 – October 2, 2018 [ 24 Months ]

Appraisal Letter

Larsen & Toubro Infotech Limited is a global IT solutions and services company based in Mumbai, India. In 2017, NASSCOM ranked LTI as the sixth-largest Indian IT services company in terms of export revenues.

Spear-headed Business Intelligence reporting and end-to-end first-line production support for LTI - Chevron Australia Managed Services Engagement

Assigned Responsibilities:

  • Working extensively with various BI tools to create, deploy, and support reports across a wide range of Chevron Australia applications
  • Co-ordinating with various external stakeholders at an international level for a team of 230 employees to meet team goals
  • Supporting a client base of 500 employees with end-to-end production support

My Contributions:

  • Improved support rating by 60% by mastering client requirements, creating and deploying reports across 108 applications
  • Attained a customer delight score of 91% by providing smart reporting solutions to 500+ overseas clients
  • Achieved 93% efficiency rating by timely co-ordination with international third party vendors team for a 200+ team
  • Mentored a support team comprising of 12 junior members to on-board and train them for the on-going project

My Initiatives:

  • Designed Release management process guide for deployment, which became the gold standard for all future reports
  • Increased client interaction rating by +43% by revitalizing the Chevron LTI Town Hall format
  • Initiated and accomplished Cognos upgrade for a client base of 300 users
  • Increased profitability by reducing 21 reoccurring tickets
  • Initiated the LTI – ABU global magazine initiative

My Achievements:

  • Awarded LTI Valuable Performance Award 2017 for being amongst the top 2 performers in a 500+ employees account
  • Awarded LTI Team Performance Award 2017 for being the best performing team in Service Delivery Excellence category


Summer Intern 11th May 2020 – 26th June 2020 [ 1.5 months ]

Project Manager : Deepraj Hegde, Consumer Insights Division, Mediacom Feedback on work submitted :

Project Title

Impact of COVID-19 on consumer behaviour for FMCG Category

Project Brief

To understand the impact of COVID-19 induced lockdowns and unlocks on Indian consumers (Hygiene Category)


  • Identify the emerging trends due to COVID-19 crisis (Social and Digital)
  • Derive category learnings which can make brands future ready to deal with changing situation
  • Identify brands that adapted to changing times and how it was perceived by the audience


  • Performed Google Trends analysis to track top and trending searches in Indian FMCG Hygiene Space
  • Monitored Social Media, Internet channels to identify media cohorts that can be used for targeting, optimizing media spends
  • Conducted Social Listening using tools like Talkwalker to arrive at category insights to drive communication for P&G India
  • Carried out a comparative Brand Performance Analysis using the tool Unmetric for Menstrual Hygiene segment in India
  • Identified brands that adapted to the changing times of COVID-19 pandemic and the social perception around it

Performance Score

  • Scored 90/100 in Summer Internship Project